Geirsteinar B

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Verified Reviewer

Blokked again

i try to sign in to food panda,but they show me pictures blokked, but now i want to know the risen why,they blokked 5 to 6 times, if they want customer ok with,i can go direct to the consumer. brgds Geir borgen using them
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Preferred solution: Apology

User's recommendation: Stopp

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bangkok, Bangkok

Driver steals food

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Foodpanda Thailand - Driver steals food
Please don't use food panda in Pattaya as drivers are constantly stealing food orders, they just cancel delivery which you have prepaid and report they couldn't contact customer but don't return food to restaurant so you have basically Bought them dinner.stay
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User's recommendation: Stay clear

Mike Hzf

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Verified Buyer
|

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Verified Reviewer
| map-marker Bangkok, Bangkok

Cold Food

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Foodpanda Thailand - Cold Food
Refusal to take back and refund my payment, provided me with cold food as delivery took too long as another delivery was also made which took very long, chatted with agent, who just said will refer my complaint to the department concerned, her name was Janjira, I asked her to get the order collected and refund my money, she refused
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Shaun P Dui

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Verified Reviewer

Unprofessional customer service

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Foodpanda Thailand - Unprofessional customer service
Foodpanda Thailand - Unprofessional customer service - Image 2
Foodpanda Thailand - Unprofessional customer service - Image 3
I can't say more! Food Panda's customer service is the worst I've seen. Check the screenshots #enoughsaid
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Loss:
$267

Preferred solution: Full refund

AMIR Wahab U

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Verified Buyer
|

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Verified Reviewer

Nobody received my call ( 065998**** )

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Foodpanda Thailand - Nobody received my call ( 065998**** )
Foodpanda Thailand - Nobody received my call ( 065998**** ) - Image 2
Problems in foodora to sign in to receive the order .. โหลดเเอพทFoodpandaใสรหสผานเเลวเขาไมได พอจะตดตอสอบถามตดตอไมได
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Pros:
  • Pros
Cons:
  • Cons

Preferred solution: No response

Nuno J

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Verified Reviewer
| map-marker Bangkok, Bangkok

Horrible

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I have made an order from a place that is about 5min away from me. It said estimate time was 5-15minand its been over 40min now, I didnt get any messages or anything, and the time keeps going up. Theres no option for me to complaint on the app, or cancel the order, etc I have to go back to work and wont have time to eat.Ive just spent money, wasted my lunch break, and I wont even be able to eat what I paid and waited for. No service, no opportunity to speak to a person, make a complaint, nothing
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Loss:
$120

Preferred solution: Full refund

Yunn Pyartho T

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Verified Buyer
|

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Verified Reviewer

Bad Customer Service

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Foodpanda Thailand - Bad Customer Service
Today I ordered milk tea. I'm as a foreigner I can't directory very well but I added my address exactly and in the note I write exactly my location and contact ph no who can answer in Thai language. But the address and pin point are not same because of software error. When he came he shouted me and his behavior was so rude. I ordered from many delivery services and I never faced just like him.
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Preferred solution: Apology

Fritz Lfu

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Verified Buyer
| map-marker Phitsanulok, Phitsanulok

First time to order, restaurant got paid, driver got a tip and I didn’t get my food

Foodpanda Thailand - First time to order, restaurant got paid, driver got a tip and I didn’t get...
Rider refused to deliver even if he called 5 times to get the correct address. contacted customer service and they kept saying sorry but didnt issue a refund telling me the food was wasted because THEIR RIDER didnt want to deliver. Driver got a tip (I tipped when I ordered), restaurant got paid and I didnt get my food even after waiting 50 minutes!
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User's recommendation: Avoid!!! Do not use Foodpanda Thailand

Willie G Eql

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Verified Reviewer
| map-marker Bangkok, Bangkok

Refund policy

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Original review Nov 18, 2023
I recently purchased food from food panda for 500 baits. We paid this to the driver at our condo. However at the time of the purchase my wife had already paid for the food by credit card. When we attempted to contact food panda all we get is a recording. When my wife was finally able to contact someone they simple stated that had know idea who the driver were who delivered our food and nothing they could do about the refund. I find this disturbing and not good business practice l. I will tell all my friends about this crap and never buy from food gangsta panda again.
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Loss:
$20

Preferred solution: Full refund

Shaun P Dui

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Verified Reviewer
| map-marker Bangkok, Bangkok

Poor customer service

The agents don't communicate very well and the issues are endless. I suggest that training is urgently required to improve the professionalism.
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Loss:
$267
Cons:
  • Poor customer service

Preferred solution: Full refund

Willie G Eql

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Verified Reviewer
| map-marker Bangkok, Bangkok

We double paid you guys by cash and cash

My food was delivered at waterford condo on Sukhumvit 53. My wife paid you guys already by credit card but my son had already paid the driver for the dame order. On other words you got psid twiceI need my refund from the driver because ww paid you guys already.my phone munber is 099450****
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Loss:
$500

Preferred solution: Full refund

Nathalie C Twy

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Verified Buyer
| map-marker Hua Hin, Prachuap Khiri Khan Province

Order never fulfilled

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Foodpanda Thailand - Order never fulfilled
Once again, I order groceries to cook food for the whole family (4 of us) and they don't read the list properly or cancel the main ingredients (like beef in a beef dish). I was charged for 480g of beef and got 120g. The person didn't bother to look at how many packets. Picked up 1 from 4 and told me to contact food panda. (So I've to accept the order and feed 1 person for the rest of the night)? I lose 60% or more of an order almost every time. They never have stock. And I can never ever contact them to cancel or adjust the order. It's a shambles of an app!
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Loss:
$1446

Preferred solution: Full refund

User's recommendation: STAY AWAY

Cyril Jst

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Verified Reviewer
| map-marker Pattaya, Chon Buri Province

Food always cold

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Drivers do more delivery before ours. Always late and the food is cold when they arrive. If you pay in advance sometimes they drop the food somewhere to save time, never pay in advance. There's no way to contact the central when it's been almost 2 hours that your food isn't here yet
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Pros:
  • Speak english
Cons:
  • Always late delivery
  • Cold food

Preferred solution: Full refund

User's recommendation: Don't use them

Anonymous
map-marker Samut Prakan, Samut Prakan

Terrible Misleading Service

I switched almost exclusively to Foodpanda was continuously late, sending riders out with multiple orders. Service continues to deteriorate.last 2 deliveries from Panda Mart took over an hour, more than 30 minutes than originally estimated. Rider had 2 deliveries in front of mine. What a garbage company. Stay away if you have alternatives.
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User's recommendation: Stay Away!!

Romeu I
map-marker Phuket, Phuket Province

Poor service

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poor service, incompetent staff, unable to deliver on time and to the right address. Never recive our order, and they don't want pay back
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Loss:
$25

Preferred solution: Full refund

Kaliah Qns

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Verified Reviewer

เกยวกบภาษหก ณ ทจาย 3% ของ commission charge...

เกยวกบภาษหก ณ ทจาย 3% ของ commission charge ทปรากฏในใบเสรจรบเงน อยากทราบวาทาง foodpanda นำสงสรรพากรใหแลวใชหรอไม
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